Open Road Outfitters uses multiple methods to ship your orders in the most timely manner.
Ordered items to be drop-shipped directly from a manufacturer are sent to manufacturers for fulfillment in one business day. Shipping rates are quoted from UPS but we may also use FedEx or USPS Priority Mail. This is because we do not control the shipping methods that each manufacturer chooses to use.
If An Order is Date Sensitive
Opened hitches are subject to a 20% restocking fee if re-plating is required or the hitch is returned with missing hardware.
For all other merchandise: Warranty services are provided by the manufacturer of record for a given product. If a part is defective, please contact the manufacturer for replacement or service.